Choosing the Right Device
SKG offers devices such as neck, shoulder, waist, eye, knee massagers, core sculpting devices, and massage guns.
Choose by body area: neck/shoulder, back/waist, knees/legs, or eyes/head—then check the product size and massage type that fits your comfort level.
EMS (electrical pulse) = helps relax/activate muscles via gentle electrical stimulation. Best if you want a deep muscle relaxation, milder feel and more frequent short sessions.
Physical massage (kneading / vibration / heat / pressure) = feels more like hands-on massage for immediate tension relief. Best if you want a more direct real hand massage feeling.
Physical massage (kneading / vibration / heat / pressure) = feels more like hands-on massage for immediate tension relief. Best if you want a more direct real hand massage feeling.
People who want instant “real hand massage-like” relief (kneading/pressure/heat) and prefer 1 session/day.
People who prefer gentle stimulation, want to build a daily routine, or want short sessions 1–2x/day.
Safety & Usage
Yes—use as directed, read the manual before first use, and avoid sessions longer than the recommended time.
Typically 10–20 minutes per session (overuse may cause discomfort).
Physical massage: usually once a day (10–20 minutes).
EMS devices: can be up to twice a day (10–20 minutes), as long as it feels comfortable.
EMS devices: can be up to twice a day (10–20 minutes), as long as it feels comfortable.
For safety, it’s recommended to use the device only when fully charged unless your product manual says otherwise.
Wipe with a soft, dry cloth after use. Avoid water/harsh chemicals. Store in a cool, dry place.
With normal use and proper care, SKG devices typically last years. Lifespan depends on usage frequency, storage, and battery wear over time.
Delivery
Usually 1–5 business days, depending on location.
Yes—once shipped, you’ll receive a tracking number via email or SMS.
Warranty, Returns & After-Sales
Yes—SKG devices include a supplier warranty, typically 1 year, covering defects in material or workmanship.
Contact customer service via WhatsApp, email, or the website contact form, and provide your order number + defect details.
Returns/exchanges may be allowed within the return period if the product is unused, in original packaging, with proof of purchase (delivery fees may apply).
Yes. Please bring:
1. Your proof of purchase (receipt/order record)
2. The device + full accessories
We will verify whether it was purchased through SKG Malaysia official/local channels before proceeding.
1. Your proof of purchase (receipt/order record)
2. The device + full accessories
We will verify whether it was purchased through SKG Malaysia official/local channels before proceeding.
Usually no. Malaysia warranty coverage applies to local purchases. If purchased in China, it typically must be handled via the original China seller/channel.
Tip: China units often come with Chinese packaging/manual/voice prompts, while local units are typically English, making it easier to verify the purchase origin.
Tip: China units often come with Chinese packaging/manual/voice prompts, while local units are typically English, making it easier to verify the purchase origin.
Customer Support
WhatsApp: +6 0143413141
Email: skg@ashita.my
Email: skg@ashita.my
Yes—each product includes a user manual, and customer support can help with setup, usage tips, and troubleshooting.
